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Course Bookings/Reservations All bookings/reservations are subject to the following standard terms and conditions:

Bookings and Cancellations: All bookings and cancellations to be made in writing by email or post. Duty Crew Training will confirm any telephone bookings received by email and this will subsequently count as a confirmed booking. Bookings made online will receive an email confirmation.

Payment: Full payment should be made 14 days prior to start date of the course. Payment can be made by BACS. Details will be sent out with invoices.

Failure to Show:  Any Candidate failing to attend a course will still reflect a bona-fide booking, the fee of which will be subjected to our standard terms and conditions.

Transfers and Cancellations

• In the event a candidate is transferred to another course or cancelled altogether, an admin fee of 25% of the full course fee will be incurred. Notifications of cancellations/transfers must be received at least 10 working days before the course date.
• If a cancellation/transfer notification is received between 5 to 9 working days before the course date, a charge of 50% of the full course fee will be incurred.
• If a cancellation/transfer notification is received less than 5 working days before the course date, the full course fee is payable, and no refund is given.
• No refund will be given if notifications to cancel/transfer are received on the day of the training.
• Transfer dates must not exceed 3 months from the original course date.
• Each candidate can transfer once only after which the full course fee will apply.
• Once the transfer is booked, the candidate will not be entitled to any refund if the course is subsequently cancelled or transferred.
• Reduced fee: A candidate who has booked a course paying a considerably reduced fee through promotional campaigns will not be eligible for a partial or full refund if he/she fails to attend or cancels the booking regardless of when the notice to cancel or transfer was received.
• Duty Crew Training do allow candidate substitutions, but these must be confirmed in writing at least 5 working days prior to the start of the course.
• Under NO circumstances must candidates be substituted once a course has begun.

Multiple-day courses: The following applies to multiple-day courses such as the two-day Paediatric course, 3-day First Aid at Work (FAW) or the two-day FAW Re-qualification course and any other multiple-day courses not mentioned here: In the event a candidate is unable to attend the second or subsequent days of the course, the full course fee will apply. Duty Crew Training are unable to issue certificates to people who have not attended the required number of days. Duty Crew Training are not obliged to offer candidates places on future courses. If it is possible, the candidate may be offered to attend missed days on future courses scheduled within one month of the original course date, in which case a reduced rate of 75% of the full course fee will apply.

On-site Courses: An on-site course date may be transferred or cancelled altogether and an admin fee of 25% of the full course fee will be incurred unless the course date is within 10 working days in which case the full course fee will apply.

Certificates: Following successful completion of the course, e-certificates will be sent to the email used for booking your course. We reserve the right not to issue certificates where an invoice remains unpaid. If you require a printed certificates, an additional fee will be charged to cover admin and postage costs.

Right of Admission: Duty Crew Training reserves the right to refuse admission to any Candidate exhibiting unruly or anti-social behaviour to either its staff or other Candidates. Any such incident will result in the immediate removal of the offending party. 

Course Timings & Attendance: Candidates must adhere to timings as stipulated on the course joining instructions. Failure to attend and participate in any part of the course will result in the Candidate's removal from the final examination (where applicable).

Fitness to Attend: Candidates placed on any of these courses must be free from any ailment, condition or injury that will affect their ability to 

participate during the practical aspects of the course.

Refresher Training: Candidates placed on the refresher course must be in possession of a valid certificate – up to 28 days grace period is allowed.

Delivery Policy: Upon successful completion of the course, certificates are issued for participants and delivered within 3 weeks of the course.

Force Majeur: Duty Crew Training cannot be held responsible for any incident or occurrence outside its control that affects the provision of any given course date, course forecast, course content or course timing, and/or including cancellation, amendment or re-scheduling. Where a course content or course timing has to be amended/cancelled/re-scheduled for whatever reason, Duty Crew Training will make every reasonable effort to make alternative arrangements

1. Introduction

Duty Crew respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data, your privacy rights, and how the law protects you.

2. Data Controller

Duty Crew is the data controller responsible for your personal data.

3. Data Collection

We may collect, use, store, and transfer different kinds of personal data about you, including:

• Identity Data: Name, title, date of birth.
• Contact Data: Address, email address, phone number.
• Financial Data: Payment details.
• Transaction Data: Details about payments to and from you.
• Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Profile Data: Purchases or orders made by you, feedback, and survey responses.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of Contract: Where we need to perform the contract we are about to enter into or have entered into with you.
• Legitimate Interest: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Legal Obligation: Where we need to comply with a legal obligation.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent.

8. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. You are advised to review this privacy policy periodically for any changes.

10. Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: 

Phone: +44 7909924309

Address: 11 Hartford Road, Hartley Wintney, Hampshire, RG27 8QW, UK